This issue was previously reported under mdr number 1628664-2019-00772, for which an error was identified with the manufacturer name abbott laboratories (b)(4).This mdr is being submitted to correct the manufacturer name to abbott (b)(4).All available patient information has been included.No additional patient details are available.Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.The quality control (qc) results were reported to be acceptable.Return testing was not completed as returns were not available.A review of the manufacturing documentation did not identify any issues associated with the customer's observation.A review of the product labeling concluded that the issue is sufficiently addressed.Technical bulletin (tb) provides information about elevated magnesium patient results that may occur due to contamination from other sources of magnesium.Magnesium is found in multiple reagents and in architect csystem water bath additive and ict sample diluent.This tb contains troubleshooting information for magnesium issues that may be due to system specific conditions.Based on the investigation no product deficiency was identified for the magnesium reagent, lot 04426un19.
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