Investigation x-review dhr x-inspect returned samples *analysis and findings distribution history the complaint product was coated by a sub-supplier and packaged at coopersurgical.Manufacturing record review a review of recent dhr's (262115, 250905, 250903) did not find any non-conformities for this issue.Incoming inspection review a review of 2 year incoming inspection records for this product did not find any non-conformities for this issue.Service history record this product was returned on 5/15/20.Referencing repair order 94281, the instrument's coating was confirmed to be chipped.The instrument was scrapped and a replacement was sent to the customer.Historical complaint review a review of the 2-year complaint history showed a couple other complaints with a similar issue.Product receipt the returned speculum was sent back as a repair item on 5/15/20.Visual evaluation the returned speculum was visually inspected by the service and repair department (repair order 94281) and found to have a chip in the insulation coating.Functional evaluation the returned product was not functionally evaluated.Root cause a definitive root cause for this issue could be reliably determined at this time.Since the instrument is 100% hi-pot tested at the coating supplier and sampled at coopersurgical incoming inspection, it is suspected the chipped coating may have occurred due either to improper handling and/or damaging impact by the end user or due to normal wear.*correction and/or corrective action the complaint unit was scrapped and a replacement was sent to the customer.No training is required at this time.*preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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