The aquabeam robotic system scope was returned for investigation.Visual inspection confirmed a break in the flexible section of the scope at the eyepiece connection joint.The customer reported that the same scope has been utilized in two (2) previous procedures prior to this event and no damage was observed.The aquabeam robotic system scope is a purchased device, which passed receiving inspection prior to release for distribution.The aquabeam robotic system instructions for use, ifu0104-00, under section 5.3.Precautions, states the following: aquabeam scope setup - ensure the aquabeam scope has no sharp edges, rough surfaces, protrusions, and/or damage to the device.A similar complaint review for this lot number indicated that there were no other similar complaints reported.A review across all lot numbers found eight (8) other similar events.Based on the information received by the user and investigation results, the root cause of the reported event may be related to mishandling of the aquabeam robotic system scope prior to the procedure.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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