Manufacturer narrative: please note that previous medwatch reports for this product may have been submitted under the following registration numbers: 1000381138, 3007420694.Currently, these products are to be handled by arjohuntleigh ab¿s complaint handling establishment and any medwatch reports will be submitted under registration #3005619970.Arjo received information from the complainant suggesting that "the mattress fault had led to his mother having water in her lungs twice and said it was dipping at times." allegedly his mother passed away due to mattress fault.Because the alleged water in lungs due to mattress dipping occurred twice, two separate records were opened.The second report was submitted under mfr report number 3005619970-2020-00011.There was no specific description how water got into lungs or what caused the mattress dipping.There were no details surrounding where or how the mattress was dipping and how this was related to water in lungs.A full function test was performed by arjo technician on the pump and mattress.This included powering on the pump, inflating the mattress, software testing, mattress cells were checked for leakage.When testing with load, the system adjusted for new pressures correctly.Tests showed that the system functioned as intended and no fault was detected.On 6-jul-2020, it was confirmed with the (b)(6) (a healthcare provider to this patient) that they were unaware about any complaints or serious incidents being reported for this patient.In conclusion, arjo auto logic system was being used for home care treatment.Arjo decided to report this complaint due to allegation that "the mattress fault had led to his mother having water in her lungs twice and said it was dipping at times." the customer allegation was not confirmed during the system evaluation, as no fault or malfunction was found, the mattress functioned as intended.Based on currently available information, there is no indication that the mattress caused or contributed to the alleged water in patient¿s lungs and patient¿s death.
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