Medela customer service responded to the customer's review on (b)(6) and asked her to call in or chat so that her issue could appropriately be addressed.As of the date of this report, the customer has not done so.The complaint handler was unable to follow up with the customer due to lack of contact information.Medela is filing this report, which is considered a serious injury as it required medical attention (medication was prescribed).Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
|
On (b)(6) 2020, the customer alleged in an (b)(6) review that the medela softshells for sore nipples that she had purchased caused mastitis and a fungal infection after using them for less than one day.She additionally alleged that she had taken antibiotics for ten (10) days and the redness was gone, but she had not fully recovered because she had pain that felt like needles and she was still taking anti-fungal medicine.Additionally, she stated her baby was no longer able to breastfeed because of her swollen nipples.
|