(b)(4).Investigation summary: one photo was provided for evaluation.It shows two syringes.One sample has a bowed syringe barrel tip, and the other one is straight.It could have happened that the syringe was not correctly placed in the fixture when it was to be sterilized.Then, the fixture was placed on top, causing the damaged of the syringe barrel.The high sensor was challenged as a way to monitor its effectiveness.It passed.This is the 1st complaint for this defect or symptom.This lot was produced for 0.691mm units.This gives us a cpm of 1.4.We will continue monitoring and trending this lot for this symptom.We appreciate you taking the time to bring this observation to our attention.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Investigation conclusion: this is the 1st complaint for lot # 9352483 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.Root cause description: it could have happened that the syringe was not correctly placed in the fixture when it was to be sterilized.Then, the fixture was placed on top, causing the damaged of the syringe barrel.The high sensor was challenged as a way to monitor its effectiveness.It passed.Rationale: capa not required at this time.
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Correction: samples were received from the customer, and an updated investigation was performed: d.10.Device available for eval?: yes.D.10.Returned to manufacturer on: 2020-06-25.Investigation: h.6.Investigation summary: one photo was provided for evaluation.It shows two syringes.One sample has a bowed syringe barrel tip, and the other one is straight.It could have happened that the syringe was not correctly placed in the fixture when it was to be sterilized.Then, the fixture was placed on top, causing the damaged of the syringe barrel.The high sensor was challenged as a way to monitor its effectiveness.It passed.This is the 1st complaint for this defect or symptom.This lot was produced for 0.691mm units.This gives us a cpm of 1.4.We will continue monitoring and trending this lot for this symptom.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Update 6/25/2020_ two samples were received.Both samples came in a ziploc plastic bag.They have no packaging flow wrap.Both have the syringe barrel luer bent.No other defect or issue was observed.Investigation conclusion: this is the 1st complaint for lot # 9352483 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.This lot was produced for 0.691mm units.With a cpm of 1.4.We will continue monitoring and trending this lot for this symptom.Update 6/25/2020_ two samples were received.Both samples came in a ziploc plastic bag.They have no packaging flow wrap.Both have the syringe barrel luer bent.No other defect or issue was observed.Root cause description: it could have happened that the syringe was not correctly placed in the fixture when it was to be sterilized.Then, the fixture was placed on top, causing the damaged of the syringe barrel.Rationale: capa not required at this time.H.6.Method codes: 10, 3331.H.6.Result codes: 114, 170.H.6.Conclusion codes: 23.
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