This supplemental report is being submitted to report the device evaluation results.The investigation is based solely on the information provided by the customer and service business center (sbc).According to the customer, the image of the telescope is cloudy.The sbc confirmed the issue as reported by the customer and traced it back to particles in the optical system.Based on the data presently available, the manufacturer cannot definitively determine the cause.Our investigator assumes that the reported issues can most likely be attributed to the use of excessive force (e.G.Shock or accidental dropping) and/or wear and tear.The risk to patients, users, and/or third parties associated with all reported issues was evaluated as acceptable.The device history review showed a manufacturing and quality control review was performed for the affected serial number without showing any non-conformities or deviations regarding the described issues.A capa review determined there is no capa associated with this defect.Risk assessment has been deemed acceptable, no further action required at this time.The manufacturer will monitor the occurrence rate in the context of our quality management system.Correction: after further investigation, the manufacturer determined this defect was reported in error and there is not potential for an adverse event if the defect were to recur.
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