The investigation showed that the reported issued was caused by a mechanical impact.A collision between the corrugated hose and the support arm of the upper body radiation protection, which was controlled by the user, occurred.This caused too much tension on the holder of the corrugated hose and caused it to detach from its mounting.Note: without external interference of the system by another object, the holder would have followed the movement of the system into parking position and the reported incident would not have occurred.The concerned unit has been in service for 14 years of operation and no error accumulation has been identified.Details on how to move the system are provided within the instruction for use (ifu); it is advised to be aware of other objects and avoid possible collisions.The incident was not a result of system failure, but a user error.The affected holder has been reinstalled by siemens local service organization.The reported issue has not reoccurred.
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