Zimmer biomet complaint (b)(4).Customer has indicated that the product is in process of being returned to zimmer biomet for investigation.Once the investigation has been completed, a follow-up mdr will be submitted.The user facility is foreign; therefore, a facility medwatch report will not be available.Foreign report source: (b)(6).
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This follow-up report is being submitted to relay additional information.The complaint is confirmed.A visual inspection was conducted on the screw.The screw shows signs of wear/ damage to screw head.Functional testing was completed by attempting to insert the screw into a piece of white oak wood using a 01-7390 driver handle lot 048760 with a 15-1196 1.5mm bit lot number 406650.When an attempt was made to turn the screw into the wood the screw tip was unable to penetrate the wood surface.The screw head appears to have stripped and as a result the screw is unable to be inserted.The dhr will not be reviewed as the lot number remains unknown.There are no indications of manufacturing defects.For this part (91-6704) and the previous one year (from the notification date) regarding the lack of insertion, there is a complaint rate of (b)(6) which is no greater than the occurrence listed in the application fmea.The most likely underlying cause of the complaint is excessive force applied during an insertion attempt, beyond what the implant is designed to encounter.It is possible that the screw head wear occurred due to over torqueing, an off axis insertion attempt, or attempting to insert the screw into a patient with high bone density.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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