Evaluation summary: the lens was returned loose in a biohazard bag with the base of the lens case inside the opened lens carton.Solution was dried on the lens.One haptic is broken in the distal area.The broken distal portion was returned.The optic is broken/torn into two portions.Both portions were returned.Additional torn/split areas of damage were observed to the optic portions.Optic edge damage was also observed.All product and batch history records are quality reviewed prior to product release.A qualified cartridge and viscoelastic were used with the lens.Haptic and optic damage was observed.Also the optic was in pieces typical to damage from insertion and removal.Based on information provided by the implanting facility, the root cause for the complaint of "lens looked folded" is unrelated to the product.The facility indicated that there was no issue with the lens or cartridge, it was a loading error by the tech.The specific technician error was not indicated.There have been no other complaints reported in the lot number.The manufacturer internal reference number is: (b)(4).
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