User error may have contributed to the complaint issue regarding the use of personal protective equipment (ppe) and properly removing the ict module from the analyzer.No protective eyewear as per product labeling was in use at the time of the incident.The customer indicated that she had reviewed the ict module removal procedure and was determined after subsequent follow up that significant steps were skipped or not performed correctly.A review of the analyzer's service history identified no contributing factors regarding ict module removal injuries since the current incident.A review of tracking and trending data determined no trends for the ict module and analyzer associated with the complaint issue.The search for similar complaints identified no additional complaints of ict module related injuries.A device history review did not identify any issues related to the complaint issue.Labeling was reviewed and adequately addresses the biological and chemical safety hazards that may exist.Also, the labeling was reviewed and adequately addresses the proper removal and replacement of the ict module.Based on the information, the device performed as intended and no systemic issue or deficiency was identified.
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