During service of autopulse platform (sn (b)(4) on (b)(6) 2020, not related to the reported complaint, it was observed that the ir port of the processor board was intermittently transmitting the archive data log file.The root cause was due to the defective processor board due to wear and tear.Unrelated to the reported complaint, noticed broken boss on the top cover and multiple cracked screw well areas on the bottom enclosure.After replacing processor board, encoder gearbox, top cover, front and bottom enclosure, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries for 15 minutes without any fault or error.The autopulse platform passed the final testing without any fault or error.
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The reported event on the autopulse platform (sn 33106) displaying fault code 27 (encoder fault) message was confirmed during functional testing and the archive data review.The root cause was due to a defective encoder gearbox due to wear and tear.The autopulse platform was manufactured on 19 september 2015.It is nearing its service life of 5 years.Unrelated to the reported complaint, cracked front enclosure was observed during visual inspection.Root cause were likely attributed to mishandling such as a drop.During functional testing, the autopulse platform displayed fault code 27 after a few compression.While the spool shaft rotates in either direction (compression), the device monitor changes in the encoder position.A fault code 27 shall be generated if the change in encoder position indicates the shaft turning too fast greater than 3000 rpm.The archive data review showed fault code 27.Waiting for customer's approval for service.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial (b)(6).
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