A field service engineer replaced the suspect transducer for the customer to resolve the articulation issue.The suspect transducer was inadvertently discarded prior to returning to philips for evaluation.Therefore, no failure or root cause analysis of the part could be performed.However, the ultrasound system has been returned to service with a replacement transducer with no similar issues reported.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.H3 other text: transducer was inadvertently scrapped prior to evaluation.
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