The device was returned and the lot number was confirmed with the packaging returned with the device.During visual inspection, the delivery catheter was damaged and the stent was not returned.During the functional inspection the catheter was hydrated, and the coating was tested with wet fingers.The catheter shaft was damaged and the stent stabilizer was kinked/bent.An attempt was made to advance/ remove the stabilizer, however it was unable to be removed due to the deformation noted to the delivery catheter.Due to the automated mes system there are controls in the manufacturing process to ensure the product met specifications upon release.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The device was returned for analysis and the reported complaint was confirmed based on the damage noted to the device during analysis.The device failed to meet specification when received for complaint investigation based on the analyzed anomalies noted to the device.As per the additional information the patients anatomy was very tortuous.The device damage noted is indicative of the reported event.It is probable that the device was damaged during navigation through the tortuous anatomy causing the subsequent failure to deploy the stent.An assignable cause of procedural factors will be assigned to the reported event, as the issue is associated with a product that meets stryker design and manufacture specifications and was used in according with the dfu but due to procedural and/or anatomical factors during use, the product performance was limited.
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