The reported issue could not be confirmed.No sample was returned for evaluation.A potential root cause for this failure could be " (2.3.5) pads placed on top of muscle flap, skin flap, scars, implants, or bony protuberance".The lot number is unknown; therefore, the device history record could not be reviewed.The product catalog number for this device is unknown.Therefore, labeling review could not be performed.The device was not returned.
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It was reported that the patient experienced skin irritations, skin damage & skin burned using the arcticgel pads.The customer further reported that nearly 60% of all patients using arctic sun in their hospital (located in their icu unit) are experiencing skin damages, burns and irritations.Before applying the arctic sun pads, the customer cleans the patients with wet wipes.The wipes are previously soaked in a water/alcohol solution.Sales rep believes these events are use-error related and was scheduling to visit the hospital to check how they are using the device, and train them accordingly.Per additional information via e-mail on 18jun2020, no medical intervention other than nurse care was needed.
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