The report of the autopulse platform (sn (b)(4)) displayed ua 45 (driveshaft not at "home" position after poweron/restart) error message and the user tried to rotate the drive shaft to home position, however, the drive shaft remain stuck and was unable to be rotated to home position was confirmed during functional testing and archive data review.The root cause for the ua45 error message was due to the driveshaft not being at home position due to the encoder drive shaft was difficult to rotate and exhibited binding and resistance.The clutch plate was deburred and the drive shaft was rotated to home position to clear the ua45 error message.During visual inspection, no physical damage was observed.During archive data review, ua 45 error message was observed.During functional testing, the autopulse platform displayed user advisory (ua) 45 (not at "home" position after power-on/restart) error message" upon powering on.The root cause for the ua45 error message was due to the driveshaft not being at home.After clearing the ua45 error message, the autopulse platform performed compressions without any fault or error using lrtf (large resuscitation test fixture).Historical records were reviewed for service information related to the reported complaint and there was no similar history of complaint reported for autopulse with serial number (b)(4).
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During shift check, the autopulse platform (sn (b)(4)) displayed user advisory (ua) 45 (not at "home" position after power-on/restart) error message.The user tried to rotate the drive shaft to home position, however, the drive shaft remain stuck and was unable to be rotated to home position.No patient involvement.
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