The hillrom technical support representative performed troubleshooting over the phone with the account, asking the account to isolate the siderails.They isolated the siderails and identified the issue was with the patient's left siderail.However, it was not confirmed if the issue was the patient or caregiver control panel.Per the hillrom service manual the affinity® three birthing bed and affinity® four birthing beds require an effective maintenance program.We recommend that you perform semiannual preventive maintenance (pm).Pm will minimize downtime due to excessive wear.Check the switches in the side rails to ensure they are functioning correctly.Also check for intermittent operation.A search of the hillrom maintenance records did not show hillrom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.Hillrom technical support contacted the account two additional times trying to obtain the resolution for this alleged issue.No response has been received from the account.Based on this information, no further action is required.
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