Following information reported by the caritas medical center in hong kong, the facility staff was unable to raise the enterprise 5000x when the patient was lying on the bed.No injury was reported to arjo.The facility staff decided to place the patient on another bed and quarantined the defective bed.Arjo technician visited the facility and inspected the device.It was confirmed that the left head-end radius arm detached from the bed's frame and the radius arm on the opposite side was twisted.The simulations carried out by the manufacturer showed that two potential situations may lead to the reported radius arm detachment.The first one when the backrest is blocked with an obstacle in the position of 45 degrees.And the second one when an obstacle is put between the base frame and radius arm.Based on testing results, it can be concluded that the reported malfunction cannot compromise a patient¿s safety if the bed is used according to the procedure described in instructions for use dedicated to the enterprise 5000x bed (ifu 746-577-uk-14).Ifu warns: "when the bed is operated, make sure that obstacles such as bedside furniture do not restrict its movement¿.Based on the limited information gathered, the exact scenario which led to the radius arm detachment could not be determined.In summary, the enterprise 5000x bed did not meet the manufacturer¿s specifications.The patient was lying on the bed when this issue was noticed.The complaint decided to be reportable in abundance of caution due to the malfunction of enterprise 5000x (radius arm detachment).'patient identifier' and 'customer phone number' were corrected.
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