This event has been recorded by zimmer biomet under (b)(4).Current repair.Product evaluation.Product review of the air dermatome serial number (b)(4) by dover on 1 may 2020 revealed that an aged repair was needed.Product repair: repair of the device was not performed because an aged repair was needed and the customer declined the repair and the unit was returned to them.Review of the device history records identified no deviations or anomalies during manufacturing.Device is used for treatment.Review of complaint history identified additional similar complaints for the reported item and no additional complaints for the reported part and lot combination.Complaints are monitored through monthly complaint review in order to identify potential adverse trends.A definitive root cause cannot be determined.No corrective actions, preventive actions, or field actions resulted after investigation of this event.The event is confirmed.
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It was reported that the pm upgrade was found to be in need of repair upon inspection.This unit is needing an entire repair, replacing the head, control bar, and motor.Device returned for pm only.During the investigation, it was discovered that the motor was erratic.No adverse events were reported as a result of this malfunction.
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