It was reported that, during set up for a procedure, the guide wire's package was opened and the rubber protective cap removed.It was noticed that a piece of the protective cap was completely adhered to the rod.There was a backup device available.No delay or further complications were noted.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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One 0143962.4mm gide wire drill tip intended for use in treatment, was not returned for evaluation.Due to product unavailability, evaluation was limited.Instruction for use documentation contains precautionary statements and recommendations for proper use of product.The complaint dissatisfaction points to the performance of a protective cap used during packaging vs.The actual guidewire product sold.Root cause was indicated as vendor based; inefficient material curing time.The situation was corrected.Action was taken to purge old stock of the silicone caps and replace them with a different style protector to prevent the issue going forward.Complaint history review for three previous years indicated a similar allegation for the product reported.Batch review was unattainable without a valid lot number reported.The failure drove investigation resulting with a supplier process improvement.No further investigation warranted at this time.Complaint surveillance continues to monitor rate of failure occurrence.
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