Investigation: x-initiated manufacturer's investigation , x-no sample returned , x-review dhr.Analysis and findings: distribution history: the complaint product was manufactured at csi on 03/03/20 under work order 286806.Manuf.Record review: dhr - 286806 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: incoming inspection record review not applicable to this product.Service hist.Record : service history record not applicable to this product.Historical complaint review: a review of the 2-year complaint history did not showed similar reported complaint conditions.Product receipt: the complaint product has not been returned to coopersurgical.Visual eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.Root cause: the root cause of this issue cannot be reliably determined based on the information provided.The product was discarded and was not available for root cause analysis.Was the complaint confirmed? no.Correction and/or corrective action : none.Reason: no further training required at this time.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.
|