The reported complaint of the autopulse platform (sn (b)(4)) stopped compression and displayed an unknown user advisory (ua) on the user control panel was not confirmed during functional testing; however was confirmed, during archive data review.Based on the archive review, the unknown error message observed by the customer was user advisory (ua) 07 (discrepancy between load 1 and load 2 too large).The probable root cause was due to the patient not oriented on the autopulse platform correctly or the patient has shifted during compression or take-up.During visual inspection, the platform was observed with the drive shaft exhibiting binding and resistance due to a stick clutch.This observation is not related to the reported event.The archive data indicated user advisory (ua) 7 (discrepancy between load 1 and load 2 too large).The load sensing system has detected a weight/load imbalance between the two load cells, due to the patient not oriented on the autopulse platform correctly or the patient has shifted during compression or take-up.During functional testing the platform was tested using a good known autopulse li-ion battery with a large resuscitation test fixture and performed with compression without error.There was no device malfunction observed.A load characterization check was performed and confirmed that both load cell modules are functioning within the specification.Note that user advisory error messages are designed into the platform when one of several conditions is detected.The error messages observed in the archive are easily clearable by user.Ua 7 error message alerts the operator that the patient is out of position and not properly centered in the platform.This user advisory will persist until the patient is properly aligned.Per the autopulse user guide instruction, error message can be cleared by ensuring that the patient and the lifeband are align and then restarting the platform.After deburring the clutch plate, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.
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During patient use, the autopulse platform (sn (b)(4)) stopped compression and displayed an unknown error message.The user replaced the lifeband twice with a fully charged li-ion battery but was unable to clear the unknown error message.The crew immediately preformed manual cpr.No consequences or impact to patient.Based on the archive review, the unknown error message observed by the customer was user advisory (ua) 07 (discrepancy between load 1 and load 2 too large).
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