H3, h6: the device, used in treatment, has been returned, unfortunately we have not been able to locate the sample for evaluation.Local actions are taking place to prevent re-occurrence.Due to this we have not been able to establish a relationship between the device and the event reported or determine a root cause.Probable causes include blockages, connection issues or a failed component.No batch/lot number has been provided, therefore a review of the device history has not been possible.A complaint history review found further instances of the reported event.This investigation is now complete with no further action deemed necessary in regards to the failure reported.We will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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