H10.H3, h6: the device, used in treatment, has been returned and evaluated.The visual inspection found no defects.The functional evaluation found no fault, nor any sign of overheating.This evaluation was not able to establish a relationship between the device and the event reported.A review of the device history showed that this unit passed all acceptance criteria and was compliant upon release for distribution.There were no indications to suggest the device did not meet product specifications nor did it allege any product deficiencies.Complaint history has been reviewed with similar instances recorded in the past three years.When the device is charging and/or in use, its temperature will naturally increase, this and other external factors such as ambient temperature and storage location can have an impact on the time it takes to charge.If the temperature of the device increases above a certain temperature, charging will pause until the temperature has reduced.This could be the reason why the device felt warm to the touch.No further actions are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
|