An investigation was performed for the customer issue and included a review of the complaint text, troubleshooting, a search for similar complaints, instrument service history review, and a review of product labeling.A review of tickets was performed for architect total b-hcg reagent lot number 08042ui01.The ticket search found no complaints similar to this issue.A review of tracking and trending did not identify any trends for the complaint issue.Return testing was not completed as returns were not available.Historical performance of the architect total b-hcg assay was evaluated using world wide data from abbottlink.The patient median result for the lot is comparable with other lots in the field and confirms no systemic issue for the lot.A retained reagent kit of lot number 08042ui01 was tested in a sensitivity setup and results of this setup did not implicate that the performance of the lot was negatively impacted.All specifications were met indicating the lot is performing acceptably.Device history record review did not identify any non-conformances or deviations with the likely cause lot and complaint issue.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the architect total b-hcg assay lot number 08042ui01 was identified.
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