(b)(6).The biosense webster, inc.Product analysis lab received the device for evaluation.Device evaluation summary: upon receipt, the catheter was visually inspected and it was found shaft was damaged near the shaft-tip transition.The force test was unable to be performed due to the damaged shaft.During the manufacturing process, all the catheters are inspected for visual damages before packaging.On line inspections are in place to prevent this type of damage from leaving the facility.A manufacturing record evaluation was performed and no internal actions related to the reported complaint were identified.The customer complaint regarding the vector frozen cannot be duplicated during the product investigation.However, the damaged shaft could be related to the reported issue.The root cause of the damaged shaft cannot be related to the manufacturing process since there is evidence that the device was manufactured in accordance with documented specification and procedures.It could be related to the handling of the device during the procedure but this cannot be conclusively determined.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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It was reported that a patient underwent a procedure with a thermocool® smart touch® sf bi-directional navigation catheter and the biosense webster, inc.Product analysis lab observed the shaft damaged near the shaft tip transition.Initially it was reported that during pulmonary vein isolation (pvi), the vector freezed.The thermocool® smart touch® sf bi-directional navigation catheter was reconnected but the issue continued.The issue was resolved by changing the catheter.The procedure was completed without patient's consequence.The biosense webster, inc.Product analysis lab received the device for evaluation and observed on june 26, 2020 that the shaft was damaged near the shaft tip transition.Since there was no mention of any damage to the integrity of the device in the event description, it is most probable that the damage was inflicted during post-procedural handling and shipment.Some hospitals practice cutting the tip of the catheter to prevent re-use.Per the response received, the timing of the damage could not be confirmed.Therefore, this returned condition was conservatively assessed as a mdr reportable issue.The awareness date for this issue is june 26, 2020.
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