The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product. if additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The customer reported that after the passage of the ng tube there was resistance in the removal of the guide wire, displacing the probe and migrating it to the wrong place.On x-ray it was folded, requiring the passage of a new nasoenteral probe.It was again difficult to remove the stylet from the second probe with little resistance.The professional was able to eventually remove the stylet and left the ng tube in place as it functioned properly after the stylet was removed.The customer reported that they did not follow the step by step instructions to activate the hydromer and release the stylet.There was no patient injury.
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