Event description: customer found physical defect.Upon evaluation, this device is not serviceable, a definitive root cause could not be determined.This device was manufactured in (b)(6)2014.A review of provided device history records confirmed that there were no abnormalities, special adoptions, or variations in the manufacturing process.This suggests manufacturing likely did not contribute to the failure.Failure may be a result of improper reprocessing techniques or use beyond validated lifetime.The device instructions for use (ifu) indicates the unit is validated for (b)(4) reuses.It is unknown how many reuses the device has been cycled through.Please see the device ifu for proper cleaning and sterilization methods.
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