The reported event was inconclusive due to poor sample condition.No sample was returned for evaluation.Visual inspection noted two photo samples were received.Visual evaluation noted that both of the photos show a portion of the tubing that has cracking throughout with the device leaking out.The photos do not show the balloon of the device, and therefore it is unknown if the device was able to inflate.Although the reported event was confirmed, a root cause could not be determined.A potential root cause for this failure could be punctured lumen.The lot number was unknown; therefore, the device history record could not be reviewed.Unable to perform labelling review due to unknown product code.Although the product family was unknown, the fecal management system ifus were found to be adequate based on past reviews.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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