This is 2 of 2 reports.This is in regards to the 2nd incident.A customer reported that the c2602 excel 36khz straight handpiece worked during the first unspecified procedure on the operating room on (b)(6) 2020.The physician commented that the handpiece did not work on the last 15 minutes of it's procedure.Outside the operating room (or), another test was performed and handpiece seemed to work correctly, passing the vibration test and with good return.A procedure was performed and the handpiece worked for the whole surgery.After that procedure, on another day, a surgery was performed and with the handpiece assembled, device did not worked.Another test was performed with that handpiece outside the or and on the initial test, the handpiece seems to be working.After 2 to 3 minutes, the handpiece suddenly start sending vibration alerts and would not work again.Handpiece would give mixed results, sometimes working and others not working.Several tests were performed, some with positive results, other with the handpiece not vibrating.On the final test, handpiece did not vibrate.Before the last test without a patient, the handpiece was used on a procedure with negative results (as the device did not work- patient did not suffer any injury).Surgery delay was mostly due to the inability to use the cusa, longer surgery time.The device failed with vibration alert on most cases, almost no vibration or low vibration.Initial test did not pass.No patient injuries reported.
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