Philips has investigated this complaint.Philips has confirmed with the customer that no harm had occurred to the patient or to any user or bystander and the procedure was completed successfully.Philips has inspected the system on site and identified that the glue of the rubber blocks, which hold the l-arm rotation cover, had come loose.The rubber blocks were reinstalled with screws and the cover was reattached.The system was returned to use in good working order.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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