The suspect medical device has not yet been returned to the service center for evaluation/investigation.Therefore, the exact cause of the user's experience and the reported phenomenon could not be determined and is being judged as unknown.However, if the suspect medical device is returned for evaluation/investigation or additional significant information becomes available, this report will be updated.
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This supplemental report is being submitted to provide the device evaluation and lm investigation.The legal manufacturer (lm) reviewed the content of this complaint for further investigation.The lm reported that the most probable cause for the reported event is as follows: the legal manufacturer provided a summary of the complaint review and assumed what led to reported issue based on the information provided by the customer.The customer¿s fault description is evaluated as plausible.Based on the damage pattern, we assume that the damage to the insulation insert was induced by thermo-mechanical fatigue.We cannot determine if there was pre-existing damage to the insulation insert or if it was already worn.Furthermore, it cannot be determined if the damage was caused during the last reprocessing of the instrument or during its last use in a procedure.Lost fragments of the ceramic insulation insert can be localized using a suitable x-ray procedure or computed tomography.The item does not meet the product specifications and can no longer be used.The damage to the insulation insert was most likely caused by thermo-mechanical fatigue/wear and tear.Another possible cause is improper handling by the customer, more specifically the device being subjected to mechanical overload, impact, accidental dropping, etc.The legal manufacturer reported that dhr review of the subject model: a22041a was not impossible to perform with a missing lot number.Instead, the manufacturing and quality control review was performed for the last 24 months of production without showing any non-conformities or deviations regarding the described issue.The legal manufacturer (oste) will continue to monitor the occurrence rate in the context of our quality management system.If necessary, oste will take further action in the future.
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