The reported complaint of "the autopulse platform (sn: (b)(4)) stopped compressions and displayed the 'realign patient' error message" was not confirmed during the review of the archive data and during the functional testing.The autopulse platform passed the initial functional testing without any fault or error.No device malfunction was observed during the testing, and the autopulse platform functioned as intended.Visual inspection of the returned autopulse platform revealed a cracked front enclosure at the front-end area of the platform.The observed physical damage is unrelated to the reported complaint, and the root cause is most likely attributed to user mishandling.The front enclosure was replaced to address the issue.A review of the autopulse platform archive was performed and revealed that the platform was powered on, but no compression was initiated on the customer's reported event date of (b)(6) 2020.Per archive, the last time the autopulse platform was used to compress an object similar to a human was on (b)(6) 2020, on which date, the platform stopped compressions four times due to the user advisory (ua) 17 (max motor on time exceeded during active operation) error message.The ua17 error code is triggered when the motor was on for too long during active operation.The autopulse did not reach the target depth within the specification time.This normally is experienced when the patient's chest is so stiff and hard to compress.The autopulse platform passed the functional testing, and the reported complaint was not confirmed.During further functional testing, it was noted that the encoder driveshaft could not rotate smoothly, exhibiting binding and resistance, unrelated to the reported complaint.The root cause was due to the sticky driveshaft clutch area, which is usually caused by sharp edges from all 12-hex edges of the armature plate or due to burrs on the surface of the clutch rotor.The sticky clutch plate was deburred to address the issue.Following service, the autopulse platform passed multiple run_in tests using the 95% large resuscitation testing fixture (lrtf) with good known test batteries, until discharged without any fault or error.The autopulse has passed all the testing and meets all required specifications.
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During patient use, the autopulse platform (sn: (b)(4)) performed a few successful compressions for about 5-15 seconds.Then, the platform stopped compressions and displayed "realign patient" error message.The ems crew re-adjusted the lifeband, realigned the patient, and re-started the autopulse platform; however, the issue was not resolved.The user stopped using the autopulse platform and switched to manual cpr immediately.No consequences or impact to the patient.
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