This supplemental report is being submitted to provide the lm investigation.Please see the updates in sections: g4, g7, h2, h4, h6 and h10.The legal manufacturer (lm) reviewed the content of this complaint for further investigation.Upon evaluation of the returned device, the complaint was confirmed.The transducer was non-functional.As the unit was returned unrepaired per request of the customer, the device was not made available to osta market quality for destructive testing therefore a true root cause could not be determined.Review of dhr records provide no indication manufacturing processes contributed to the reported event.All records indicate that the product was manufactured and tested in accordance with all applicable procedures and met all final product release criteria.Failure of the transducer is likely a result of general wear and tear due to the age of the device.Per page 17 of the device ifu the transducer "has a validated lifetime of 100 reuses.Follow hospital procedure for tracking number of uses." it is unknown how many use cycles this particular devices has undergone.This device was manufactured 05mar2014 by cybersonics inc.Dhr records were provided to olympus for review.All records indicate that the product was manufactured and tested in accordance with all applicable procedures and met all final product release criteria.This unit was produced under job number 50003480 with no associated ncrs, reported scrap or recorded process deviations relating to the reported failure.
|