The lens was returned positioned incorrectly posterior side up in the lens case.Solution is dried on the lens.One haptic is bent in the gusset and distal area.The other haptic is broken in the gusset area (not returned).The optic is pressed between the posts and down into the well area of the lens case.No cartridge returned for evaluation.Complaint history and product history records were reviewed and documentation indicated the product met release criteria.Qualified associated products were indicted.The reported event could not be confirmed.The lens was not returned in the condition described.The lens was returned in the lens case for evaluation.The cartridge was not returned for evaluation.Lens damage was observed.All lenses are 100% inspected for cosmetic attributes and the damage exhibited by the returned complaint sample would not have met release criteria.Based on our observation, and the review of manufacturing records, it can be reasonably concluded that the damage is not manufacturing related.Due to the presence of surgical solution and the condition of the returned sample, the damage is most likely related to customer handling.The manufacturer internal reference number is: (b)(4).
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