Investigation results: visual investigation: visually, no deviation can be found at the provided device.According to aesculapo technical service, error code 5532 could refer to an unexpected glass flow.The error must be located in the area of the main or controller board.The proportional valve is closed, the drain valve is also closed, but the output valve is open (but should be closed).Under this circumstances, the insufflator cannot be started.To confirm this assumption, the device was forwarded to the manufacturer.Batch history review: the device quality and manufacturing history records have been checked for the available lot number and were found to be according to our specifications valid at the time of production.Review of the complaint history revealed that no similar complaints have been filed against products from this batch number.The review of risk assessment revealed that the overall risk level (severity x probability of occurrence) according to din en iso 14971 is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material-, manufacturing- or design-related failure.No failure of the device was found during investigation.A possible root cause could be external influences on the device.Based upon the investigations results a capa is not necessary.
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