Model Number EB18 |
Device Problems
Break (1069); Detachment of Device or Device Component (2907)
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Patient Problems
Hemorrhage/Bleeding (1888); Injury (2348); Choking (2464); Unspecified Tissue Injury (4559)
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Event Type
malfunction
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Manufacturer Narrative
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Product return was requested but not received so far.Full evaluation will occur upon receipt of returned product.
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Event Description
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Cheeks bleed- mouth [mouth haemorrhage].Lip bleed [lip haemorrhage].Caught lip [lip injury].Caught cheeks- mouth [mouth injury].Nearly choke [choking sensation].Loose heads - brush head [device physical property issue].Complete detachment of the head- brush head [device breakage].Case description: consumer sent e-mail stating the brush heads had loose heads, and the head completely detached from a brush head.No serious injury was reported.
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Event Description
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Cheeks bleed- mouth [mouth haemorrhage].Lip bleed [lip haemorrhage].Caught lip [lip injury].Caught cheeks- mouth [mouth injury].Nearly choke [choking sensation].Loose heads - brush head [device physical property issue].Complete detachment of the head- brush head [device breakage].Product counterfeit [product counterfeit].Case description: consumer sent e-mail stating the brush heads had loose heads, and the head completely detached from a brush head.No serious injury was reported.
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Manufacturer Narrative
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22-jan-2021 product investigation results: product return was received and identified as a non-genuine oral-b product, it was not manufactured under p&g control.
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Search Alerts/Recalls
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