The reported complaint was confirmed.During laboratory analysis, the product surveillance technician (pst) observed that the power manager printed circuit board (pcb) was not functional.The power manager board was installed on the power manager test fixture which is connected to a lab use only (luo) central control monitor (ccm).After completing the boot sequence, a 'system computer needs service' message appeared on the screen.This was observed with both luo ccm versions, all power sources connected, alternating current (ac) power only and battery only.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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