Model Number GF-210RA |
Device Problem
Output Problem (3005)
|
Patient Problems
No Known Impact Or Consequence To Patient (2692); No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 07/31/2020 |
Event Type
malfunction
|
Manufacturer Narrative
|
The customer reported that the multigas unit is displaying a "external device" error message.The customer also reported that after the unit displayed the said error, it shutdown on its own before any troubleshooting could have been initiated.The customer would like to send the failed unit in for an exchange.No harm or injury was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
|
|
Event Description
|
The customer reported that the multigas unit is displaying a "external device" error message.
|
|
Event Description
|
The customer reported that the multigas unit is displaying a "external device" error message.
|
|
Manufacturer Narrative
|
Details of complaint: the customer reported that the multigas unit was displaying an "external device" error message.The customer also reported that after the unit displayed the said error, it shut down on its own before any troubleshooting could have been initiated.The customer sent the failed unit in for an evaluation.No harm or injury was reported.Service requested / performed: evaluation / repair: nka repair center evaluated the device.The reported issue was duplicated.It was observed that o-ring had no play.The o-ring should be able to move freely.The issue was resolved by reseating the o-ring.Investigation summary: maintenance bulletin mb-3009 dated february 2020 states that the cause of the o-ring without free-play is due to inappropriate assembly.The bulletin identified affected serial numbers.Gf-210ra s/n (b)(6) is one of the affected units.Action taken: nka contacted customers of the affected serial numbers for service.For serial number (b)(6), customer was contacted on 12/03/2020, after the reported incident.No capa is required at this time.Additional information: b4 date of this report g3 date received by manufacturer g6 type of report h2 if follow-up, what type? h3 device evaluated by manufacturer? h6 event problem and evaluation codes h10 additional manufacturer narrative.
|
|
Search Alerts/Recalls
|