Investigation x-initiated manufacturer's investigation x-no sample returned.X-review dhr.Analysis and findings e-complaint (b)(4).Distribution history the complaint product was manufactured at csi on 03/06/20 under work order (b)(4).Manuf.Record review dhr - 285785 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review incoming inspection record review not applicable to this product.Service hist.Record service history record not applicable to this product.Historical complaint review a review of the 2-year complaint history did showed similar reported complaint conditions.Of the similar reported conditions, only one was returned for a handle split, however, it is unknown if the failure mode is the same as mentioned in this complaint, as the product was not returned.Product receipt the complaint product has not been returned to coopersurgical.There is currently no rma for the product.Visual eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.However, the complaint similar to other complaints as mentioned earlier.Root cause the root cause of this issue cannot be reliably determined based on the information provided.The product was discarded and was not available for root cause analysis.However, from historical complaints review, there is a complaint that may be related and may be of similar nature.As a result of that complaint, a quality alert was created.Correction and/or corrective action coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.No further training required at this time preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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