Investigation x-initiated manufacturer's investigation x-review dhr x-inspect returned samples.Analysis and findings e-complaint (b)(4).Was the complaint confirmed? yes.Distribution history the complaint product was manufactured at csi on 02/24/20 under work order (b)(4).Manuf.Record review dhr - 285768 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review incoming inspection record review not applicable to this product.Service hist.Record service history record not applicable to this product.Historical complaint review a review of the 2-year complaint history did not show similar reported complaint conditions for this product size.However, on other sizes, there were similar complaints, though those complaints were not verified due to no product returned.Product receipt the complaint unit was returned.Visual eval.Visual examination of the complaint product confirms the complaint condition, where the two halves of the handle were separated.On closer examination, it appears that there was minimal glue on the gluing posts, which may have contributed to the halves coming apart.The pigtail assembly of the part was detached from the main tubing.It is unknown how the pigtail was detached from the tubing, as it is glued into the tube.Functional evaluation complaint product was functionally evaluated and found not to function properly.With the bottom handle split into two halves, the product was not functional.Root cause the root cause of this issue has been attributed to lower amount of glue inside of the gluing posts.The gluing operation is a manual process is done at the same time as the slider halves (which was glued correctly), and appears glue may not have been dispensed fully into the gluing posts for the main handle.This appears to be an isolated incident, however, a quality alert (qa-00242) was created and shared with manufacturing personnel of the complaint condition.Correction and/or corrective action quality alert was created to raise awareness of complaint issue.No further training required at this time.Preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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