The complaint investigation for false positive results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, field data review and inhouse testing.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the product.Device history record review did not identify any non-conformances or deviations with the likely cause lot.Inhouse testing was completed for the complaint lot.All validity and acceptance criteria were met demonstrating that the lot is performing acceptably.The overall performance of architect total b-hcg reagents was reviewed using field data gathered from customers worldwide and suggested that the performance of the lot is acceptable.Based on our investigation, no systemic issue or deficiency of the architect total b-hcg for reagent lot 08042ui00 was identified.
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