This supplemental report is being submitted to provide the device return evaluation, review of the device history records (dhr).Olympus received the device and evaluation determined that the reported issue was confirmed.The internal lenses were observed to be fractured, and e/p window cover glass was found chipped.The device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.Therefore, it is very unlikely that manufacturing process contributed to the reported event.Furthermore, as the event was found during receipt inspection, the physical damages to the device was most likely due to rough handling during transportation.As stated on the ifu and as a preventive measure, the user manual states: upon receipt, examine the instrument and accessories for damage.Do not use a damaged product.Olympus will continue to monitor complaints for this device.
|