Product complaint #: (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: according to the information provided, it was reported that during the unknown surgery, the device could not work continuously.No visual damages in the device, no saline residues were observed, no signs of activation can be observed, electrode was tested, and presented intermittence on both modes, the device will be sent to gyrus for further investigations.Supplier evaluation result for vapr s90 4.0mm w/integr hdp -ea: the device has not been returned in its original packaging.The active tip is in a used condition, with residue in suction tube.Also, it was not retained and could be removed.There are not visible damage to the device shaft, handle, cable or plug.The electrical test was performed; as a result, it was identified active continuity failure, the handle was opened, and continuity checks performed to locate the breakdown in active continuity.The device was connected to a vapr vue generator to test its functionality; therefore, it was performance of the device was further assessed by activating via the ablate yellow foot pedal for an extended period.The continuity between the active plug pin and distal tip was re-measured and found to be within specification.Supplier summary: the customer claimed that the device ¿could not work continuously.The investigation confirmed that initially the device would work but then stopped.Even after an extended period of 3 minutes the device would still no longer work.A break in continuity across the electrical crimp was discovered to be the fault.The continuity between the active plug pin and distal tip was to out of specification.A capa investigation cap- was initiated to investigate the intermittent connection within the device handle which resulted in a design activity to improve the robustness of the electrical connections.The complaint device investigated was manufactured prior to this change.Dhr review has been performed; no issues (ncrs or deviations) with the manufacturing process have been indicated which might explain the failures observed.At this point in time, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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