On (b)(6) 2020 medline reported that their customer could not return a used sample per their internal policy.Neither medline nor sunmed was therefore able to perform an investigation on the sample specific to these complaint reports.Medline was to send a rep to the account for additional photos and information, however as of (b)(6) 2020, no additional information has been received by sunmed from medline in relation to this complaint.Based on the investigation that was conducted which included review of manufacturing, complaint trends, design, and risk, with additional failure to replicate this alleged failure mode, this complaint could not be confirmed and will be closed.
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