The device was not returned from the customer for evaluation.The customer could not confirm that the correct duty cylce that is stated in the ifu was being followed.The recommended duty cycle is 2 seconds on and 6 seconds off for a continuous time of no longer than 15 minutes.Use beyond the recommended cycle could result in the device becoming too hot.The device history record for the product lot number was reviewed.There were no noted noncomformities concerning batteries during manufacturing and processing of this product and lot number.All items were noted as within manufacturing specification from the manufacturer.There has been a total of (b)(4) sold of this product with one additional complaint received since 2016.(b)(4) complaint rate).Based on the above information, this can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or the need for corrective actions, a follow up report will be submitted.
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