The screw was returned with the product.Upon evaluating, it was noted that the screw had damage that was consistent with tampering with the screw in some way.This customer has had multiple recent complaints for the screws becoming loose.It can be determined that there is a specific problem going on in the sterile processing department.There has been a total 328 sold of all lots with 4 total complaints recorded for similar occurrences.Of the four complaints, 2 were received by this customer.The other two complaints were from (b)(6) 2019 and 2015 and were both found to have damage to the screws as well.As a courtesy, we are letting the customer send in their remaining sets to repaired by our contract repair facility and the screws reset.Based on the above information, this can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or the need for corrective actions, a follow up report will be submitted.
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