The handpiece was returned and analyzed / tested to determine if the product was within specification.It was determined during the evaluation that a non-certified third-party turbine / chuck was assembled in the handpiece.The test of the chuck showed that the retention force was too low which is the reason why the bur was lost during the treatment.As the chuck underlies a wear process it is normal that it needs to be exchanged from time to time.The ifu (instruction for use) requests therefore that the handpiece should be tested regularly depending on the frequency of use and that the proper seat of the tool should be tested prior to each treatment.Additionally, the handpiece has not been returned to kavo for servicing until now, since being sold in 2010.As customer did not supply information about the service history, we are not aware of the product history during this 10 years.The ifu contains already following notes and warnings to avoid such events: note: for safety reasons, we recommend that the tool holder system be checked annually after the warranty period expires.To ensure proper function, the medical device must be set up according to the reprocessing methods described in the kavo instructions for use, and the care products and care systems described therein must be used.Kavo recommends specifying a service interval at the dental office for a licensed shop to clean, service and check the functioning of the medical device.This service interval depends on the frequency of use and should be adjusted accordingly.Service may only be carried out by kavo-trained repair shops using original kavo replacement parts.The following individuals are authorized to repair and service kavo products: technicians at kavo branches throughout the world.Technicians specially trained by kavo.
|