(b)(4).Investigation summary: a device history record review was completed by our quality engineer team for provided material number 306593 and lot number 9206061.The review did not reveal any detected abnormalities during the production process that could have contributed to this defect and all quality tests were found to be within specification.As a sample was unavailable for return, a thorough sample investigation could not be completed.Based on the investigation results, an exact cause for this incident could not be identified.Investigation conclusion: no samples were received.No photos were provided.Therefore, sample analysis couldn¿t be performed, and the symptom reported by the customer can¿t be confirmed.A review of the applicable fmea/eura ((b)(4)) indicates that the potential risk of the reported event was assessed appropriately in the risk management documentation.Root cause description: no sample was received; no photo was provided; with no sample analysis a root cause could not be offered.The inspections performed while producing this lot were all accepted.Rationale: based on the investigation carried out and with no sample for analysis the symptom reported by the customer can not be confirmed.No additional actions will be taken other than monitoring the complaint trend for this lot.This lot was produced for (b)(4) units; therefore, the cpm is 1.4.
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It was reported that the bd¿ pre-filled normal saline syringe plunger was found broken when opening the packaging before use.The following information was provided by the initial reporter, translated from (b)(6) to english: "the child was admitted to the hospital for treatment and observation due to convulsion once on (b)(6) 2020.After infusion, the child was given a prefilled syringe to seal the tube.The plunger was broken after opening the package, so it was replaced immediately".
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