Model Number XS PST |
Device Problem
Circuit Failure (1089)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 08/10/2020 |
Event Type
malfunction
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Manufacturer Narrative
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The customer¿s device was requested for investigation.The investigation is ongoing.
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Event Description
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The initial reporter stated they had an issue with the display for the coaguchek xs meter, which could affect the interpretation of the customer¿s results.The device's display has missing segments.The initial reporter stated she could only see the full battery symbol on the lower left side of the display when she had attempted to perform a full screen display check.No actual misinterpretation of a result occurred.
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Manufacturer Narrative
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The customer's meter was received for investigation.The m button did not respond, not all displays could be checked.The display shows no error during investigation.The meter¿s circuit board was tested for damage or contamination and it was found the printed circuit board (pcb) was contaminated.The root cause is determined to be contamination of the contacts due to improper handling or maintenance by the customer.Medwatch fields d9 and h3 were updated.
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Search Alerts/Recalls
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